Official Whynter Troubleshooting and Support Guide

Problem: The portable air conditioner does not turn on

Possible Cause: The internal water reservoir is full – Red light is flashing, STOP or P1 appears on the display.
Solution: If after draining the red light is flashing, STOP or P1 still appears on the display, there may be a loose internal connection. Please contact Whynter Customer Support for service.

Possible Cause: Power failure / outage.
Solution: Restore the power supply

Possible Cause: The automatic switch, line fuse, or breaker has been tripped.
Solution: Flip the switch / change the fuse / turn the breaker back on. Also, note that you may have too many appliances drawing power on one circuit, you may need to move the other appliances to another circuit.

Possible Cause: The power supply voltage is too low.
Solution: Move the unit onto another circuit with the correct voltage

Possible Cause: The power cord is damaged.
Solution: Contact Whynter Customer Support for service. Only authorized personnel should replace the damaged power cord or power plug

Possible Cause: The L.C.D.I. power plug for the unit is tripped.
Solution: Press the reset button on the L.C.D.I. power plug. The air conditioner should have its own dedicated wall outlet.

Possible Cause: The internal water reservoir is full – Red light is flashing, STOP or P1 appears on the display.
Solution: Drain the collected condensation from the lower drain port. Note: some models have a rubber stopper and others have a plastic drain cover and rubber stopper. Refer to the user manual for more information.

Problem: The air conditioner turns on, but the compressor does not - the fan runs, but the unit is not cooling

Possible Cause: The room temperature is outside of the operational tolerances of the unit.
Solution: Portable air conditioners work best in ambient temperatures of 64°F to 90°F. Close and insulate windows or doors to other rooms.

Possible Cause: The unit is not set to Cooling mode.
Solution: Press the MODE button until the COOL icon is shown on the display.

Possible Cause: The compressor has not turned on.
Solution: Give the compressor 3 minutes to turn on after the Cooling mode has been selected

Possible Cause: The set temperature is too high.
Solution: Set the air conditioner to a lower temperature. The unit has a 5°F temperature cushion; the unit will cool until the ambient temperature reaches within 5°F of the set temperature.

Possible Cause: The internal water reservoir is full – Red light is flashing, STOP or P1 appears on the display.
Solution: Drain the collected condensation from the lower drain port. Note: some models have a rubber stopper and others have a plastic drain cover and rubber stopper. Refer to the user manual for more information. If after draining the red light is flashing, STOP or P1 still appears on the display, there may be a loose internal connection. Please contact Whynter Customer Support for service.

Problem: The air coming out of the unit is not very cold - the airflow volume is weak

Possible Cause: The filters are dirty or obstructed.
Solution: Clean the washable pre-filter. Change the carbon or 3M Antimicrobial filter. Refer to the user manual for more information.

Possible Cause: The air intake or exhaust is obstructed.
Solution: Ensure there is at least 20 of clearance from the air intake (air filter area). Keep the length of the exhaust hose as short and straight as possible. Do not block or cover the air exhaust.

Possible Cause: The unit is set in DRY or FAN mode.
Solution: Set the unit to the Cooling mode.

Possible Cause: The air conditioner is set to low fan speed.
Solution: Set the unit to a higher fan speed

Problem: The air conditioner is working but the room is not cool

Possible Cause: Windows or doors are open.
Solution: Close and insulate all windows and doors to the room when the unit is cooling.

Possible Cause: There are too many people or heat-producing appliances in the room.
Solution: Reduce the number of people within the room. Turn off unnecessary heat-producing appliances. If possible, do not use the oven to cook. You may need additional cooling or another air conditioner.

Possible Cause: There is direct sunlight entering the room.
Solution: Close curtains or blinds and try to minimize the amount of direct sunlight entering the room. Close and insulate any windows or doors to other rooms.

Possible Cause: There is a server in the room.
Solution: Check that the air conditioner is compatible with the square footage of the room. You may need additional cooling or another air conditioner.

Possible Cause: The unit was turned on late in the day, after the room temperature became high.
Solution: Turn the air conditioner on earlier. Turning the air conditioner on early instead of waiting until the hottest point of the day will allow the unit to be more effective. The air conditioner will not have to work as hard to cool the room down and maintain the set temperature. Add a fan to help circulate the air.

Possible Cause: The exhaust hose is too long, has a sharp bend or exhausted air is leaking.
Solution: Keep the exhaust hose as short and straight as possible. The exhaust hose removes heat from the room. It should remain as short and straight as possible without sharp bends or twists to maximize efficiency. If the exhaust hose must be extended, do not exceed 9’. Replace or insulate the exhaust hose if hot air is leaking into the room.

Possible Cause: The room is too large.
Solution: Check that the air conditioner is compatible with the square footage of the room. Close and insulate any windows and doors to the room. You may need additional cooling or another air conditioner.

Problem: The air conditioner is very noisy

Possible Cause: The unit is not level.
Solution: Ensure the unit is on a hard, level, and stable surface. Placing the unit on a thick carpet is not recommended.

Possible Cause: The surface underneath the unit is uneven.
Solution: Move the unit to a location with a level and hard floor.

Possible Cause: The air intake or exhaust is obstructed.
Solution: Ensure there is at least 20 of clearance from the air intake (air filter area). Keep the length of the exhaust hose as short and straight as possible. Do not block or cover the air exhaust

Possible Cause: Low power voltage.
Solution: Ensure the wall outlet can support the required power consumption of the air conditioner and is not connected to an extension cord.

Problem: The air conditioner is leaking

Possible Cause: The unit is tilted or not leveled.
Solution: Ensure the unit is on a hard, level, and stable surface. Placing the unit on a thick carpet is not recommended.

Possible Cause: The base of the unit has been damaged.
Solution: Unplug the air conditioner and check the base for any cracks or damages. If found, contact the retailer the item was purchased from or contact Whynter Customer Support. Ensure the unit sits upright for a minimum of 4 hours before reconnecting to power.

Possible Cause: The rubber drain stopper is not installed.
Solution: Install the rubber drain stopper and drain cover, if applicable. Some models include multiple drain ports, ensuring all ports are covered. Refer to the user manual for more information

Problem: Fan speed cannot be changed

Possible Cause: Fan speed differences are not very noticeable.
Solution: The fan speed difference is not very noticeable when the compressor is on. Try setting the unit to Fan only mode, you should be able to hear the difference between high and low fan speed settings.

Problem: The air conditioner needs to be drained frequently

Possible Cause: The ambient humidity may be high.
Solution: Close and insulate any windows and doors to the room. For dual-hose models – remove the intake hose if the outside humidity is high or it is raining.

Possible Cause: The self-evaporative feature is not working or there is a loose internal connection.
Solution: Contact Whynter Customer Support.

Problem: The window slider kit does not fit the window

Possible Cause: The window is smaller than the window slider kit.
Solution: If the window opening is smaller than the minimum length of the window slider kit, the window slider kit can be cut to fit the window opening. Never cut into the exhaust or intake hose cut-outs on the window slider kit.

Possible Cause: The window is larger than the window slider kit.
Solution: If the window opening is larger than the maximum length of the window slider kit, additional material will be needed to cover the open space such as Plexiglas, PVC plastic, plywood, etc. Alternatively, an additional window slider kit can be purchased to be used in combination with the included kit

Problem: The exhaust/ intake hose is too short

Possible Cause:
Solution: The hoses should only be extended to the necessary length, keeping it as short and as straight as possible. If needed, the hose can be extended by purchasing an additional hose. It should not be extended more than 9′ long.

Problem: Does the window screen need to be removed?

Possible Cause:
Solution: The window screen does not need to be removed when installing the window slider kit.

Problem: The heating function is not working (applicable models)

Possible Cause: The room temperature is too low.
Solution: The heating function of the air conditioner does not operate when the temperature is below 45°F. Ensure the room temperature is above 45°F.

Possible Cause: The compressor has not turned on – warm air is not blowing.
Solution: Allow the compressor 3 minutes to turn on after the Heating mode has been selected. In heat mode the exhaust fan will start first, followed by the compressor then the air output fan into the room. It may take several minutes for the unit to start blowing air into the room. Also, note that turning the unit off and on or switching between modes may cause the compressor to lock. If this happens, turn off the unit for a few minutes to reset it.

Possible Cause: The unit is not set to Heating mode.
Solution: Press the MODE button until the HEAT icon is displayed.

Possible Cause: The set temperature is too low.
Solution: Set the air conditioner to a higher temperature. The unit has a 5°F temperature cushion; the unit will heat until the ambient temperature reaches within 5°F of the set temperature.

Possible Cause: The internal water reservoir is full – Red light is flashing, STOP or P1 appears on the display.
Solution: “Drain the collected condensation from the lower drain port or turn the pump feature on (applicable models). Note: some models have a rubber stopper and others have a plastic drain cover and rubber stopper. Refer to the user manual for more information. It is normal for the unit to collect more condensation and need to be drained more often than it does in Cool mode as the self evaporative feature does not engage in Heat mode.

If after draining the red light is flashing, STOP or P1 still appears on the display, there may be a loose internal connection. Please contact Whynter Customer Support for service. ”

Possible Cause: The internal water reservoir is full – Red light is flashing, STOP or P1 appears on the display.
Solution: Close and insulate any windows or doors to other rooms. For dual hose models: Remove the air intake hose if the outside humidity is high or it is raining. Contact Whynter Customer Support.

Problem: F1 error message

Possible Cause: The air filter needs to be cleaned.
Solution: Clean the air filter. Once the filter is installed, press and hold the power button for 10 seconds to reset the F1 code. A beep sound will indicate a successful reset process.

*The F1 message may not go away immediately. If the unit is cooling properly, the F1 message does not affect the performance of the air conditioner.

Problem: How do I install my ARC-1030WN ARC-1230WN ARC-1230WNH?

Solution: Follow the link below.

https://www.youtube.com/watch?v=fFjBECrPfk4

Problem: How do I install my ARC-115WG?

Solution: Follow the link below.

https://www.youtube.com/watch?v=zctgEDE7jjM

Problem: Unit does not start

Possible Cause: There is a power supply failure
Solution: Ensure that the air purifier is plugged in and the power outlet has power

Possible Cause: The front cover is not properly in-stalled
Solution: Install the front cover properly

Possible Cause: The 2-in-1 Activated Carbon and HEPA Filter is not properly installed
Solution: Install the 2-in-1 Activated Carbon and HEPA Filter properly

Problem: Remote control does not work

Possible Cause: The remote control has no power
Solution: Replace battery in the remote control

Problem: The air purifier is noisy and vibrates

Possible Cause: The unit is not level
Solution: Ensure the unit sits on a hard and level surface. Do not place the unit on carpet.

Problem: Unit always runs on the high-est speeds when in Automatic Mode

Possible Cause: Air Quality Sensor has dust on it and must be cleaned
Solution: Clean Air Quality Sensor.

Problem: Odor and smoke are not removed

Possible Cause: Filters are dirty
Solution: Clean or replace filters

Possible Cause: The unit is unable to circulate air
Solution: Install unit in a place where air is able to circulate

Problem: Air does not flow from the unit

Possible Cause: Air inlets maybe obstructed
Solution: Ensure the air inlets are not obstructed

Section

Possible Cause: Unit needs to be restarted
Solution: Restart the unit by unplugging it

Possible Cause: Unit needs to be restarted
Solution: Press and hold the Sleep icon for 5 seconds to reset the Air Quality Filter indicator

Problem: Unit does not start

Possible Cause: There is a power supply failure
Solution: Ensure that the air purifier is plugged in and the power outlet has power

Possible Cause: The front cover is not properly in-stalled
Solution: Install the front cover properly

Possible Cause: The 2-in-1 Activated Carbon and HEPA Filter is not properly installed
Solution: Install the 2-in-1 Activated Carbon and HEPA Filter properly

Problem: Remote control does not work

Possible Cause: The remote control has no power
Solution: Replace battery in the remote control

Problem: The air purifier is noisy and vibrates

Possible Cause: The unit is not level
Solution: Ensure the unit sits on a hard and level surface. Do not place the unit on carpet.

Problem: Unit always runs on the high-est speeds when in Automatic Mode

Possible Cause: Air Quality Sensor has dust on it and must be cleaned
Solution: Clean Air Quality Sensor.

Problem: Odor and smoke are not removed

Possible Cause: Filters are dirty
Solution: Clean or replace filters

Possible Cause: The unit is unable to circulate air
Solution: Install unit in a place where air is able to circulate

Problem: Air does not flow from the unit

Possible Cause: Air inlets maybe obstructed
Solution: Ensure the air inlets are not obstructed

Problem: The filter replacement indicator remains on after the filter is replaced

Possible Cause: Unit needs to be restarted
Solution: Restart the unit by unplugging it

Possible Cause: Unit needs to be restarted
Solution: Press and hold the Sleep icon for 5 seconds to reset the Air Quality Filter indicator

Problem: The wine cooler does not turn on.

Possible Cause: There is a power failure. The cooler is not plugged in.
Solution: Ensure the cooler is plugged in and the power outlet has power.

Possible Cause: A house fuse has blown or the circuit breaker is tripped.
Solution: Replace the broken fuse or reset the breaker.

Problem: The wine cooler is not reaching the desired temperature.

Possible Cause: The front bottom grille does not have sufficient ventilation.
Solution: Ensure the door gasket is not loose. The front bottom grille must be completely unobstructed.

Possible Cause: The cooler is placed too close to a heat source.
Solution: Keep the cooler away from sunshine or other heat sources.

Possible Cause: Ambient temperature too high or too low.
Solution: The ideal ambient temperature for the wine cooler to work is between 68F – 73F.

Possible Cause: The cooler does not have sufficient ventilation.
Solution: Make sure the wine cooler has at least 4 inches of ventilation on the sides and 6 inches at the back.

Possible Cause: The door is opened too frequently or for a long period of time.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

Possible Cause: The door gasket does not seal properly
Solution: Ensure the door gasket is not loose

Problem: Frost forming inside the wine cooler.

Possible Cause: Drawer(s) blocking internal fan
Solution: Move drawer(s) to the bottom portion of the appliance

Possible Cause: Items are blocking the internal fan
Solution: Move items so they do not block the fan

Possible Cause: The environment is too humid.
Solution: Although this unit uses an auto-defrost system, under certain conditions, manual defrosting may required. If frost builds up, try running the cooler on a warmer temperature setting.

Possible Cause: The ambient temperature is too low.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

Possible Cause: The door is opened too frequently or for a long period of time.
Solution: Unplug the unit to allow the frost to melt.

Problem: The wine cooler turns on and off frequently.

Possible Cause: The room temperature is higher than the recommended ambient temperture (77 F). (WC-16S Model)
Solution: Run the wine cooler in the appropriate ambient temperature.

Possible Cause: The ambient temperature is too low or high.
Solution: Decrease or increase the ambient temperature.

Possible Cause: A large amount of contents has been added to the appliance
Solution: To minimize internal temperature fluctua-tion, do not add large amount of contents at once

Possible Cause: The door is being opened often.
Solution: Minimize the number of times the door is opened.

Possible Cause: The door is not completely closed.
Solution: Make sure the door is tightly closed.

Possible Cause: The door gasket is not sealing properly.
Solution: Make sure the door gasket is properly sealed.

Problem: The wine cooler makes too much noise.

Possible Cause: The cooler does not have the suggested ventilation.
Solution: Make sure the cooler has at least 4 inches on the sides and 6 inches in the back for clearance.

Possible Cause: If the noise is from the fan, it may be normal operating noise.
Solution: The fan makes normal fan noises.

Possible Cause: The unit is not leveled.
Solution: Make sure the cooler is on a hard and level surface. Do not place the wine cooler on carpet.

Possible Cause: Popping or cracking noises are coming from the unit.
Solution: Some popping or cracking noises are normal. They are caused by expansion and contraction of the inside walls due to temperature changes.

Problem: The door will not shut properly.

Possible Cause: The door was reversed and not properly installed
Solution: Reinstall door

Possible Cause: The unit is not level.
Solution: Make sure the cooler is on a level surface.

Possible Cause: The door gasket is dirty.
Solution: Clean the door gasket.

Possible Cause: The door gasket is malformed.
Solution: Make sure the door gasket is properly sealing.

Possible Cause: The shelves are incorrectly installed.
Solution: Correctly install the shelves.

Problem: Condensation builds up on the glass door. (WC-241DS Model)

Possible Cause: Ambient temperature or humidity is high
Solution: Lower the room humidity by a dehumidifier or air conditioner

Problem: The Wine Cooler is cooling too much. (WC-201TD Model)

Possible Cause: The Wine Cooler ventilation is not properly set
Solution: Make sure to follow the recommended clearances for ventilation

Possible Cause: There is an obstruction of air flow
Solution: Make sure that no object is blocking the air flow

Problem: The appliance does not operate

Possible Cause: There is a power failure
Solution: Ensure the appliance is plugged in and the power outlet has power

Possible Cause: The appliance is not plugged in
Solution: Ensure the appliance is plugged in and the power outlet has power

Possible Cause: A house fuse has blown or thecircuit breaker is tripped.
Solution: Replace the broken fuse or reset the breaker

Possible Cause: The appliance is placed too close to a heat source
Solution: Adjust the temperature

Problem: The appliance is not cold enough

Possible Cause: The door is opened too often
Solution: Keep the appliance away from sunshine or other heat sources

Possible Cause: The door is not closed completely
Solution: Close the door tightly and do not open the door too frequently or for a long period of time

Possible Cause: The door gasket does not seal properly
Solution: Ensure the door gasket is not loose.

Possible Cause: The ambient (room) temperatureis too low or high
Solution: Decrease or increase the ambient (room) temperature

Possible Cause: A large amount of contents has been added to the appliance
Solution: To minimize internal temperature fluctuation, do not add large amount of contents at once

Problem: The appliance turns itself on and off frequently

Possible Cause: The door is opened too often
Solution: Close the door tightly and do not open the door too frequently or for a long period of time

Possible Cause: The door is not closed completely
Solution: Ensure the door gasket is not loose

Possible Cause: The door gasket does not seal properly
Solution: “It is normal for the fan come on and off to circulate the air inside of the unit for
even temperature distribution and to
save energy ”

Possible Cause: The noise may come from the flow of the refrigerant and expansion of the inside walls may cause popping and crackling noises
Solution: “It is normal that as each cooling cycle
ends, you may hear rattling or gurgling
sounds caused by the flow of refrigerant
in the appliance. The high efficiency
compressor may make a pulsating
or high pitched sound
”

Problem: The appliance makes too much noise

Possible Cause: Contraction and expansion of the inside walls may cause poppingand crackling noises
Solution: “Some popping or cracking noises are
normal. They are caused by expansion
and contraction of the inside walls due
to temperature changes”

Possible Cause: The appliance is not level
Solution: “Make sure the unit is on a hard and
level surface. Do not place the appliance
on carpet
”

Possible Cause: The appliance is not level
Solution: “Make sure the appliance is on a hard
and level surface. Avoid placing the
appliance on a carpeted or soft surface”

Problem: The door does not close properly

Possible Cause: The door was reversed and not properly installed
Solution: Reinstall door

Possible Cause: The shelves are out of position
Solution: Correctly install the shelves

Problem: Condensation builds up on the glass door

Possible Cause: Ambient temperature or humidity is high.
Solution: “Lower the room humidity by a dehumidifier
or air conditioner. ”

Possible Cause: The door was not closed completely
Solution: “Close the door tightly and do not open
the door too frequently or for a long
period of time”

Problem: The unit is frosting often

Possible Cause: The door gasket is not sealing
Solution: “The door may need to be re-positioned
”

Possible Cause: Use a screw driver to loosen the screws to re-position the door/hinge and tighten the screws
Solution: “Ensure the door gasket is not loose
”

Possible Cause: Ambient temperature or humidity is high.
Solution: Lower the room humidity with a dehumidifier or air conditioner

Problem: Display E0, E1. E2,E3, E4, E5 or E7

Possible Cause: E0 indicates the communication error
Solution: “Call for service
”

Possible Cause: E1 or E2 indicates that the air temperature sensor is failed
Solution: “Call for service
”

Possible Cause: E3 or E4 indicates that the defrost sensor in the evaporator is failed
Solution: “Call for service
”

Possible Cause: E5 indicates the defrost heater failure
Solution: “Call for service
”

Possible Cause: E7 indicates the door switch failure
Solution: “Call for service
”

Problem: The icon -- is lit up and flashing in the temperature display

Possible Cause: The display temperature is out of the range
Solution: Only temperatures within the range 16~99°F/-9~37°C the appliance can display will be shown. If the temperature is not within this range, the icon — will be displayed instead. That is normal

Problem: The appliance does not operate

Possible Cause: There is a power failure
Solution: Ensure the appliance is plugged in and the power outlet has power.

Possible Cause: The appliance is not plugged in.
Solution: Ensure the appliance is plugged in and the power outlet has power.

Possible Cause: A house fuse has blown or the circuit breaker is tripped.
Solution: Replace the broken fuse or reset the breaker

Problem: The appliance is not reaching the desired temperature

Possible Cause: “The appliance is placed too close to a heat source
”
Solution: Adjust the temperature.

Possible Cause: “The door is opened too often.
”
Solution: Keep the appliance away from sunshine or other heat sources.

Possible Cause: The door is not closed completely
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

Possible Cause: The door gasket does not seal properly.
Solution: Ensure the door gasket is not loose.

Problem: Frost forming inside the appliance

Possible Cause: “The environment is too humid.
”
Solution: Although this unit uses an auto-defrost system, under certain conditions, manual defrosting may required. If frost builds up, try running the unit on a warmer temperature setting.

Possible Cause: The ambient temperature is too low
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

Possible Cause: “The door is opened too frequently for
a long period of time.”
Solution: Unplug the unit to allow the frost to melt.

Possible Cause: Items are blocking the internal fan.
Solution: Move items so they do not block the fan.

Problem: Condensation builds up on the glass door.

Possible Cause: “Ambient temperature or humidity is
high. ”
Solution: “Lower the room humidity by a dehumidifier
or air conditioner.
”

Problem: The appliance turns itself on and off frequently

Possible Cause: “The ambient (room) temperature is too
low or high.”
Solution: “Decrease or increase the ambient (room)
temperature.”

Possible Cause: “A large amount of contents has been
added to the appliance.
”
Solution: “To minimize internal temperature fluctuation,
do not add large amount of contents at
once.”

Possible Cause: “The door is opened too often.
”
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

Possible Cause: “The door is not closed completely.
”
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

Possible Cause: The door gasket does not seal properly.
Solution: Ensure the door gasket is not loose.

Problem: The appliance makes too much noise

Possible Cause: “If the noise is from the fan, it may be
normal operating noise.
”
Solution: The fan makes normal fan noises.

Possible Cause: “Contraction and expansion of the inside
walls may cause popping and
crackling noises.”
Solution: “Some popping or cracking noises are normal.
They are caused by expansion and
contraction of the inside walls due to temperature
changes.
”

Possible Cause: The appliance is not level
Solution: “Make sure the unit is on a hard and level
surface. Do not place the appliance on carpet.”

Problem: The door does not close properly

Possible Cause: “The appliance is not level.
”
Solution: “Make sure the appliance is on a hard and
level surface. Avoid placing the appliance
on a carpeted or soft surface.
”

Possible Cause: “The door was reversed and not
properly installed.”
Solution: Reinstall door.

Possible Cause: The shelves are out of position .
Solution: Correctly install the shelves.

Problem: The appliance does not operate

Possible Cause: There is a power failure.
Solution: Ensure the appliance is plugged in and the power outlet has power.

Possible Cause: The appliance is not plugged in.
Solution: Ensure the appliance is plugged in and the power outlet has power.

Possible Cause: A house fuse has blown or the circuit breaker is tripped.
Solution: Replace the broken fuse or reset the breaker.

Problem: The appliance is not cold enough

Possible Cause: The set temperature is too high.
Solution: Adjust the set temperature

Possible Cause: The appliance is placed too close to a heat source.
Solution: Keep the appliance away from the sunshine or other heat sources.

Possible Cause: The door is opened too often.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

Possible Cause: The door is not closed completely.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

Possible Cause: The door gasket does not seal properly.
Solution: Ensure the door gasket is not loose.

Possible Cause: The front bottom grille does not have sufficient ventilation
Solution: The front bottom grille must be completely unobstructed.

Possible Cause: The ambient (room) temperature is too low or too high.
Solution: Decrease or increase the ambient (room) temperature.

Possible Cause: A large amount of contents has been added to the appliance.
Solution: To minimize internal temperature fluctuation, do not add large amount of contents at once.

Problem: The appliance turns on and off frequently

Possible Cause: The door is opened too often.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

Possible Cause: The door is not closed completely.
Solution: Close the door tightly and do not open the door too frequently or for a long period of time.

Possible Cause: The door gasket does not seal properly.
Solution: Ensure the door gasket is not loose.

Possible Cause: The noise may come from the flow of the refrigerant
Solution: It is normal as each cooling ends, you may hear gurgling sounds caused by the flow or refrigerant in the appliance.

Problem: The appliance makes too much noise

Possible Cause: Contraction and expansion of the inside walls may cause popping and crackling noises.
Solution: Some popping or crackling noises are normal. They are caused by expansion and contraction

Possible Cause: The appliance is not level
Solution: Make sure the cooler is on a hard and level surface. Do not place the appliance on carpet.

Possible Cause: The appliance is not level.
Solution: Make sure the cooler is on a hard and level surface. Avoid placing the appliance on a carpeted or soft surface.

Problem: The door does not close properly.

Possible Cause: The door was reversed and not properly installed.
Solution: Correctly install the door.

Possible Cause: The shelves are out of position.
Solution: Correctly install the shelves.

Problem: ED code (BWR-331SL, BWR-401DS, BWR-462DZ, BWR-281DZ, BWR-171DS)

Possible Cause: E0 indicates the communication error for 3 zone models
Solution: Call for service

Possible Cause: E1 or E2 indicates that the air temperature sensor is failed
Solution: Call for service

Possible Cause: ”

E3 or E4 indicates that the defrost sensor in the evaporator is failed”
Solution: Call for service

Possible Cause: E5 indicates the defrost heater failure
Solution: Call for service

Possible Cause: ”

E7 indicates the door switch failure

”
Solution: Call for service

Possible Cause: ”

ED indicates that the door has been left open for more than 60 seconds
”
Solution: Close the door

Possible Cause: “Door has been opened for more than 60 seconds
”
Solution: Close the door

Possible Cause: The appliance door being opened too often
Solution: Do not open the door more often than necessary

Problem: The alarm sounds and the temperature display flashes (BWR-401DS, BWR-462DZ, BWR-281DZ, BWR-171DS)

Possible Cause: The ventilation opening being covered or too dusty
Solution: Clear the obstructions and clean the dust

Possible Cause: A lengthy interruption to the power supply
Solution: Leave the appliance to work for a while until the set temperature has been reached.

Possible Cause: A large amount of bottles has been added to the unit
Solution: Leave the appliance to work for a while until the set temperature has been reached.

Problem: The icon -- is lit up and flashing in the temperature display (BWR-331SL, BWR-401DS, BWR-462DZ, BWR-281DZ, BWR-171DS)

Possible Cause: The display temperature is out of the range
Solution: Only temperatures within the range 16~99°F/-9~37°C the appliance can display will be shown. If the temperature is not within this range, the icon — will be displayed instead. That is normal.

Problem: The appliance does not operate.

Possible Cause: There is a power failure.
Solution: “Ensure the appliance is
plugged in and the power
outlet has power.”

Possible Cause: The appliance is not plugged in
Solution: “Replace the broken fuse or
reset the breaker.”

Possible Cause: “A house fuse has blown or the
circuit breaker is tripped.”
Solution:

Problem: The appliance is not cold enough.

Possible Cause: The set temperature too high.
Solution: Adjust the set temperature

Possible Cause: “The appliance is placed too
close to a heat source.”
Solution: “Keep the appliance away
from sunshine or other heat
sources”

Possible Cause: The door is opened too often.
Solution: “Close the door tightly and do
not open the door too
frequently or for a long
period of time.”

Possible Cause: “The door is not closed
completely.”
Solution:

Possible Cause: “The door gasket does not seal
properly.”
Solution: “Ensure the door gasket is
not loosee.”

Possible Cause: “The front bottom grille does not
have sufficient ventilation.”
Solution: “The front bottom grille must
be completely unobstructed.”

Problem: The appliance turns on and off frequently

Possible Cause: “The ambient (room)
temperature is too low or high.”
Solution: “Decrease or increase the
ambient (room)
temperature.”

Possible Cause: “A large amount of contents has
been added to the appliance.”
Solution: “To minimize internal
temperature fluctuation, do
not add large amount of
contents at once.”

Possible Cause: The door is opened too often
Solution: “Close the door tightly and do
not open the door too
frequently or
for a long
period of time”

Possible Cause: “The door is not closed
completely.”
Solution: “Close the door tightly and do
not open the door too
frequently or
for a long
period of time”

Possible Cause: “The door gasket does not seal
properly”
Solution: “Ensure the door gasket is
not loose.”

Problem: The appliance makes too much noise.

Possible Cause: “The noise may come from the
flow of the refrigerant”
Solution: “It is normal that as each
cooling cycle ends, you may
hear gurgling sounds
caused by the flow of
refrigerant in the appliance.”

Possible Cause: “Contraction and expansion of
the inside walls may cause
popping and crackling noises.”
Solution: “Some popping or cracking
noises are normal. They are
caused by expansion and
contraction of the inside
walls due to t
emperature
changes.”

Possible Cause: “The appliance is
not level.”
Solution: “Make sure the cooler is on a
hard and level surface. Do
not place the appliance on
carpet.”

Problem: The door does not close properly

Possible Cause: The appliance is not level.
Solution: “Make sure the cooler is on a
hard and level surface. ”

Possible Cause: “The door was reversed and not
properly installed.”
Solution: “Avoid placing the appliance
on a carpeted or soft
surface.”

Possible Cause: The shelves are out of position.
Solution: Correctly install the shelves.

Problem: The compressor works abnormally with a buzzing noise

Possible Cause: The voltage is lower than recommended
Solution: Stop the ice maker and do not restart until the voltage is normal

Problem: Water shortage indicator light is on

Possible Cause: There is not enough water in the reservoir
Solution: Press the ON/OFF button, fill with water, wait 3 minutes and press the power button again to restart

Problem: Ice full indicator light is on

Possible Cause: Ice basket is full to the top
Solution: Remove some of the ice

Problem: Indicator lights are off

Possible Cause: Blown fuse/ no power/blown breaker
Solution: Replace fuse / turn power on

Problem: The ice made is too large and with pieces sticking together

Possible Cause: The water temperature in the storage tray or ambient is too low
Solution: Stop the machine and reset the ice making cycle

Possible Cause: The water temperature in the storage tray or ambient is too low
Solution: Restart the machine after turning it off

Problem: Ice appears cloudy

Possible Cause: Due to fast freezing, ice cubes may appear cloudy, this is trapped air in the water and does not affect the taste or quality of the ice.
Solution: This is normal

Problem: Not all freezing bars makes ice

Possible Cause: Amount of water in the reservoir is insufficient
Solution: Make sure that water is at MAX level before using the portable ice maker

Possible Cause: No water in the reservoir
Solution: Run the unit for a couple more cycles and all bars should be frozen

Possible Cause: When the unit is first started, refrigerant may not be flowing to all freezing bars
Solution: Run the unit for a couple more cycles and all bars should be frozen

Problem: Ice full indicator is on but ice is not full

Possible Cause: Ice Full sensor is obstructed
Solution: Make sure that there are no obstruction or objects aligned with the ice full sensor

Possible Cause: Build up form on the sensor
Solution: Remove the ice cubes from the ice basket and close the ice maker cover

Possible Cause: Build up form on the sensor
Solution: Use a mild vinegar solution to clean the sensor

Problem: Conditions for ice making cycle are right but no ice is made

Possible Cause: Refrigerant leaks/ sealed system is blocked
Solution: Contact Whynter Service Department

Problem: Water leaking from the back of the unit

Possible Cause: Water inlet hose not properly inserted
Solution: Insert the inlet hose properly into the water inlet port

Possible Cause: Water pressure is too high
Solution: The recommended water pressure is 58 PSI.

Problem: The compressor works abnormally with a buzzing noise

Possible Cause: The voltage is lower than recommended
Solution: Stop the ice maker and do not restart until the voltage is normal

Problem: The Water indicator light is on

Possible Cause: There is not enough water in the reservoir
Solution: Press the ON/OFF button to shut off, fill with water, wait for 3 minutes and press the ON/OFF button again to restart

Problem: Ice full indicator light is on

Possible Cause: Ice basket is full to the top
Solution: Remove some of the ice

Problem: Window display or indicator lights are off

Possible Cause: Blown fuse/ no power/blown breaker
Solution: Replace fuse / turn power on

Problem: Warning indicator is displayed

Possible Cause: Ice Shovel cannot rotate
Solution: Check if ice cubes are blocking or obstructing the ice shovel.

Problem: Warning indicator flashes for 20 seconds

Possible Cause: Ice Full sensor is faulty
Solution: Contact Whynter Service Department

Problem: The ice made is too large and with pieces sticking together

Possible Cause: The water temperature in the storage tray or ambient is too low
Solution: Stop the machine and reset the ice making cycle

Possible Cause: The water temperature in the storage tray or ambient is too low
Solution: Restart the machine after turning it off

Problem: Ice appears cloudy

Possible Cause: Due to fast freezing or the water quality, ice cubes may appear cloudy, this is trapped air in the water and does not affect the taste or quality of the ice
Solution: This is normal

Problem: Not all freezing bars makes ice

Possible Cause: Amount of water in the reservoir is insufficient
Solution: Make sure that water is at MAX level before using the portable ice maker

Possible Cause: No water in the reservoir
Solution: Run the unit for a couple more cycles and all bars should be frozen

Possible Cause: When the unit is first started, refrigerant may not be flowing to all freezing bars
Solution: Run the unit for a couple more cycles and all bars should be frozen

Problem: Ice full indicator is on but ice is not full

Possible Cause: Ice Full sensor is obstructed
Solution: Make sure that there are no obstruction or objects aligned with the ice full sensor

Possible Cause: Ice Full sensor is obstructed
Solution: Remove the ice cubes from the ice basket and close the lid

Possible Cause: Build up form on the sensor
Solution: Use a mild vinegar solution to clean the sensor

Problem: Conditions for ice making cycle are right but no ice is made

Possible Cause: Refrigerant leaks/ sealed system is blocked
Solution: Contact Whynter Service Department

Possible Cause: Water pressure is not properly set
Solution: The recommended water pressure is 58 PSI.

Problem: Water leaking from the back of the unit

Possible Cause: Water inlet hose not properly inserted
Solution: Insert the inlet hose properly into the water inlet port

Possible Cause: Water pressure is too high
Solution: The recommended water pressure is 58 PSI.

Problem: The compressor works abnormally with a buzzing noise

Possible Cause: The voltage is lower than recommended
Solution: Stop the unit and do not restart until the voltage is normal

Problem: The Water indicator light is on

Possible Cause: There is not enough water in the reservoir
Solution: Press the ON/OFF button to shut off, fill with water, wait for 3 minutes and press the ON/OFF button again to restart

Problem: Ice full indicator light is on

Possible Cause: Ice bin is full to the top
Solution: Remove some of the ice

Problem: Window display or indicator lights are off

Possible Cause: Blown fuse/ no power/blown breaker
Solution: Replace fuse / turn power on

Problem: The ice made is too large and with pieces sticking together

Possible Cause: The water temperature in the storage tray or ambient is too low
Solution: Stop the unit and reset the ice making cycle

Possible Cause: The water temperature in the storage tray or ambient is too low
Solution: Restart the machine after turning it off

Problem: The unit is not dispensing ice.

Possible Cause: Unit is turned off
Solution: Turn on the unit

Possible Cause: Ice clumping together
Solution: When the ambient temperature is lower than 59ºF,

Possible Cause: Ice clumping together
Solution: Wait for ice to melt and restart operation

Problem: The unit is not dispensing water

Possible Cause: The unit is turned off.
Solution: Turn on the unit

Possible Cause: No water in the water reservoir
Solution: Add water using manual fill or direct water connection method

Possible Cause: Water inlet hose is not properly connected
Solution: Make sure water inlet hose is installed properly

Problem: Ice appears cloudy

Possible Cause: Due to fast freezing or the water quality , ice cubes may appear “cloudy”, this is trapped air in the water and does not affect the taste or quality of the ice.
Solution: This is normal

Problem: Not all freezing bars makes ice

Possible Cause: Amount of water in the reservoir is insufficient
Solution: Make sure that water is at MAX level before using the portable unit

Possible Cause: No water in the reservoir
Solution: Run the unit for a couple more cycles and all bars should be frozen

Possible Cause: When the unit is first started, refrigerant may not be flowing to all freezing bars
Solution: Run the unit for a couple more cycles and all bars should be frozen

Problem: Ice full indicator is on but ice is not full

Possible Cause: Ice full sensor is obstructed
Solution: Make sure that there are no obstruction or objects aligned with the ice full sensor

Possible Cause: Build up form on the sensor
Solution: Remove the ice cubes from the ice bin and close the lid

Possible Cause: Build up form on the sensor
Solution: Use a mild vinegar solution to clean the sensor

Problem: Conditions for ice making cycle are right but no ice is made

Possible Cause: Refrigerant leaks/ sealed system is blocked
Solution: Contact Whynter Service Department

Possible Cause: Water pressure is not properly se
Solution: The recommended water pressure is 58 PSI.

Problem: Error Code 1 is displayed

Possible Cause: Temperature Sensor is malfunctioning
Solution: Contact Whynter Service Department

Problem: Error Code 2 is displayed

Possible Cause: Ice dispense wheel spring cannot rotate
Solution: Check if ice are blocking or obstructing the ice dispense wheel spring.

Problem: The machine will not operate.

Possible Cause: The icemaker is unplugged.
Solution: Plug the ice maker in.

Possible Cause: The fuse is blown.
Solution: Replace fuse.

Possible Cause: The icemaker power switch is OFF.
Solution: Turn the ice maker power switch to ICE (ON)

Possible Cause: The ice storage bin is full of ice.
Solution: “Take away some ice cubes; make
the ice full probe is free of ice.”

Problem: The water doesn't feed in after the ice maker starts.

Possible Cause: The water supply tap is turn off.
Solution: Turn on the water supply tap.

Possible Cause: “The water supply pipe is not
proper connected.”
Solution: Reconnect the water supply pipe.

Problem: The machine makes ice, but the bin does not fill up with ice.

Possible Cause: The condenser may be dirty.
Solution: Clean the condenser.

Possible Cause: The air flow to the ice maker may be obstructed.
Solution: Check the installation or Run the unit for longer period of time.

Possible Cause: “The ambient temperature and water temperature are high, or it
is near with some heat source.”
Solution: Check the installation or Run the unit for longer period of time.

Problem: Water is leaking out of the unit.

Possible Cause: “A few water droplets are on the
door.”
Solution: “Under some conditions, humidity may condense on the door. Consider moving the unit or just be more
careful when you open the door.”

Possible Cause: The water supply connection is leaking.
Solution: Tighten fitting. See “Connecting the water line”.

Problem: Cubes are partially formed or white at the bottom.

Possible Cause: “Not enough water in the water
bin.”
Solution: Check if the water supply pressure is below 15 psi.

Possible Cause: “Not enough water in the water
bin.”
Solution: Check water supply–filter may be restricted.

Possible Cause: “Not enough water in the water
bin.”
Solution: “Check for a water leak at the water
trough.”

Problem: Noise during operation

Possible Cause: “The feet are not leveled and
locked.”
Solution: Level and lock the feet. See Leveling the Ice Maker.

Possible Cause: Certain sounds are normal.
Solution: See Normal Sounds.

Problem: The ice maker stops suddenly while making ice.

Possible Cause: The electricity is off.
Solution: Reconnect the power supply line.

Possible Cause: The room temperature is out of the stated range.
Solution: “Cut off the electricity and let the ice
maker stop working until the
temperature returns within the stated range.”

Problem: The body of the ice maker is electrified

Possible Cause: “The ground line isn’t in the
socket.”
Solution: Use the correct plug and outlet.

Problem: Scale builds up quickly inside the machine.

Possible Cause: The calcium level in the water is too high.
Solution: “Use a water softening apparatus installed in front of the water inlet
valve.”

Problem: UIM-155 (User manual only has possible causes, no solutions)

Possible Cause: ICE MAKER DOES NOT OPERATE.
Solution: UNIT NOT PLUGGED IN.

Possible Cause:
Solution: “THE CIRCUIT BREAKER IS TRIPPED OR A
BLOWN FUSE.”

Possible Cause:
Solution: THE ICE MAKER POWER SWITCH IS SET AT OFF.

Possible Cause: ICE MAKER DOES NOT PRODUCING ICE
Solution: AIRFLOW TO FRONT GRILL IS BLOCKED.

Possible Cause:
Solution: “THE ICE MAKER ARM IS SET TO THE OFF
POSITION.”

Possible Cause:
Solution: WATER SUPPLY IS TURNED OFF.

Possible Cause:
Solution: WATER LINE IS BLOCKED.

Possible Cause:
Solution: “ICE MAKER HAS EXCESSIVE FROST BUILD
UP.”

Possible Cause:
Solution: ICE BUCKET IS FULL.

Possible Cause: “COMPRESSOR TURNS ON AND OFF
FREQUENTLY.”
Solution: “THE ROOM TEMPERATURE IS WARMER THAN
NORMAL.”

Possible Cause:
Solution: THE DOOR IS OPENED TOO OFTEN.

Possible Cause:
Solution: THE DOOR IS NOT SECURELY CLOSED.

Possible Cause:
Solution: “THE DOOR GASKET DOES NOT SEAL
PROPERLY.”

Possible Cause:
Solution: “THE FRONT OF THE ICE MAKER DOES NOT
HAVE ENOUGH CLEARANCES.”

Possible Cause: VIBRATIONS
Solution: “CHECK TO ASSURE THAT THE ICE MAKER IS
ON LEVEL AND HARD SURFACE.”

Possible Cause:
Solution: VOLTAGE IS NOT NORMAL.

Possible Cause: “THE ICE MAKER SEEMS TO MAKE TOO MUCH
NOISE.”
Solution: “THE RATTLING NOISE MAY COME FROM THE
FLOWOF THE REFRIGERANT, WHICH IS
NORMAL.”

Possible Cause:
Solution: “AS EACH CYCLE ENDS, YOU MAY HEAR
GURGLING SOUNDS CAUSED BY THE FLOW
OF REFRIGERANT IN YOUR ICE MAKER.”

Possible Cause:
Solution: “CONTRACTION AND EXPANSION OF THE
INSIDE WALLS MAY CAUSE POPPING AND
CRACKLING NOISES.”

Possible Cause:
Solution: THE ICE MAKER IS NOT LEVEL.

Possible Cause: THE DOOR WILL NOT CLOSE PROPERLY.
Solution: THE ICE MAKER IS NOT LEVEL.

Possible Cause:
Solution: “THE DOOR IS REVERSED AND NOT
PROPERLY INSTALLED.”

Possible Cause:
Solution: THE DOOR GASKET OR SEAL IS DIRTY.

Possible Cause:
Solution: THE BUCKET IS OUT OF POSITION.

Possible Cause: ICE CUBES ARE MELTED TOGETHER
Solution: ICE MAKER DOOR IS OPENED TOO OFTEN.

Problem: The compressor works abnormally with a buzzing noise (MIM-14231SS)

Possible Cause: The voltage is lower than rec-ommended
Solution: The voltage is lower than rec-ommended

Problem: The ice made is too large and with pieces sticking together (MIM-14231SS)

Possible Cause: The water temperature in the storage tray or ambient is too low
Solution: Stop the machine and reset the ice making cycle

Possible Cause: The water temperature in the storage tray or ambient is too low
Solution: Restart the machine after turning it off

Problem: Conditions for ice making cycle are right but no ice is made (MIM-14231SS)

Possible Cause: Refrigerant leaks/ sealed sys-tem is blocked
Solution: Contact Whynter Service Department

Possible Cause: Water pressure is not properly set
Solution: The recommended water pressure is 58 PSI. – 15 psi and a static pressure not to exceed 80 psi

Problem: The machine won't operate.

Possible Cause: The icemaker is unplugged.
Solution: Plug the ice maker in.

Possible Cause: The fuse is blown.
Solution: Replace fuse.

Possible Cause: The icemaker power switch is OFF.
Solution: Turn the ice maker power switch to ICE (ON)

Possible Cause: The ice storage bin is full of ice
Solution: Take away some ice cubes; make the ice full probe is free of ice

Problem: The water doesn't feed in after the ice maker starts.

Possible Cause: The water supply tap is turn off.
Solution: Water press is too low or too high

Possible Cause: The water supply pipe is not proper connected.
Solution: Reconnect the water supply pipe.

Possible Cause: Water press is too low or too high
Solution: Adjust water pressure

Problem: The machine makes ice, but the bin does not fill up with ice.

Possible Cause: The condenser may be dirty.
Solution: Check the installation and make sure there is at least 4 inches of clearance on each side and back.

Possible Cause: The air flow to the ice maker may be obstructed
Solution: Run the unit for longer period of time

Possible Cause: The ambient temperature and water temperature are high, or it is near with some heat source.
Solution: Clean the condenser

Problem: Water is leaking out of the unit.

Possible Cause: A few water droplets are on the door.
Solution: Under some conditions, humidity may condense on the door. Consider moving the unit or just be more careful when you open the door

Possible Cause: The water supply connection is leaking.
Solution: Tighten fitting. See “Connecting the waterline.”

Problem: Cubes are partially formed or white at the bottom.

Possible Cause: Not enough water in the water bin.
Solution: Check if the water supply pressure is correct.

Possible Cause: Not enough water in the water bin.
Solution: Check water supply–filter may be restricted.

Possible Cause: Not enough water in the water bin.
Solution: Check for a water leak at the water trough.

Problem: Noise during operation

Possible Cause: The feet are not leveled and locked.
Solution: Level and lock the feet. See Leveling the Ice Maker.

Possible Cause: Certain sounds are normal.
Solution: See “Normal Sounds” section.

Problem: The icemaker stops suddenly while making ice

Possible Cause: The electricity is off.
Solution: Reconnect the power supply line

Possible Cause: The room temperature is out of the stated range.
Solution: Cut off the electricity and let the ice maker stop working until the temperature returns within the stated range.

Problem: The body of the ice maker is electrified

Possible Cause: The ground line isn’t in the socket.
Solution: Use the correct plug and outlet.

Problem: Scale builds up quickly inside the machine.

Possible Cause: The calcium level in the water is too high.
Solution: Use a water softening apparatus installed in front of the water inlet valve.

Problem: The ice storage bin is filled with water

Possible Cause: The gravity drain is directed in an upward direction – The gravity drain must be directed in a downward direction.
Solution: The unit is overfilling the ice making tray – Contact Whynter

Problem: Unit is overfilling / Water overflow

Possible Cause: Water pressure is too high
Solution: Ensure water pressure is a minimum 14.7 psi and a maximum of 55 psi

Possible Cause: Defective Water Sensor
Solution: Inspect water sensor. Contact Whynter Service Department for details

Possible Cause: Drain line elevated
Solution: Ensure gravity drain line is directed downward

Possible Cause: Normal water removal
Solution: 0.5L of unused water is discarded and drained with each cycle

Problem: Freezer external surface is warm

Possible Cause: “The external upright freezer
walls can be as much as 30°F
warmer than room temperature”
Solution: “This is normal while the compressor works to trans-
fer heat from inside the upright freezer cabine”

Problem: Moisture forms on inside upright freezer walls

Possible Cause: “Weather is hot and humid,
which increases internal rate of
frost buildup”
Solution: This is normal

Possible Cause: “Door may not be seating
properly”
Solution: Check door installation

Possible Cause: Door is kept open too long, or is
Solution: Open the door less often

Troubleshooting

AIR COMFORT

REFRIGERATION

LIFESTYLE

Whynter Portable Air Conditioner Troubleshooting

Whynter Portable Dehumidifier Troubleshooting

Whynter Air Purifier Troubleshooting

Whynter Freestanding Wine Cooler Troubleshooting

Whynter Beverage Refrigerators Troubleshooting

Whynter Freestanding Wine Coolers Troubleshooting

Whynter Built-In Wine Refrigerator Troubleshooting

Whynter Indoor / Outdoor Beverage Refrigerators Troubleshooting

Whynter Portable Ice Makers Troubleshooting

Whynter Portable Ice Makers with Water Connection Troubleshooting

Whynter Countertop Direct Connection Ice Maker and Water Dispenser Troubleshooting

Whynter Built-In Upright Ice Makers Troubleshooting

Whynter Freestanding Ice Makers Troubleshooting

Whynter Upright Deep Freezers Troubleshooting